Page 1 of 1

Serial Key not working

PostPosted: Thu Nov 10, 2011 2:19 pm
by rt
If you've purchased the retail version of Clones from a store you may encounter a problem when entering the serial key if your key contains the letters "i", "L" or the number 1.

The publisher has used a font that can make an upper case "i" look like a lower case "L" or the number 1.

If you receive the message that your key is not valid and it contains the letters mentioned above then please try replacing each ambiguous letter with either an uppercase "i" (I), a lower case "L" (l), and the number 1.

If you are still unable to move beyond the key entry screen then please email us with your key and we will resolve the problem as soon as possible.

Re: Serial Key not working

PostPosted: Wed Jan 04, 2012 4:24 pm
by anita dutton
My serial is still not working. What email address can I use to adress the problem?
Thanks,
Anita

Re: Serial Key not working

PostPosted: Sat Jan 07, 2012 1:41 pm
by rt
anita dutton wrote:My serial is still not working. What email address can I use to adress the problem?
Thanks,
Anita


Send your serial key to info@clonesgame.com and we'll echo back with the corrected key.