I´m getting key not valid, Clones key is 9 chars long

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I´m getting key not valid, Clones key is 9 chars long

Postby LoveOldGames » Thu Dec 23, 2010 3:45 pm

But i just copy pasted it, it´s the key I just got in my email.
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Re: I´m getting key not valid, Clones key is 9 chars long

Postby rt » Thu Dec 23, 2010 3:58 pm

Please email to info @ clonesgame.com with the details, we'll get you up and running. Quick suggestion: there might be a space in your copied text?
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Re: I´m getting key not valid, Clones key is 9 chars long

Postby tom » Thu Dec 23, 2010 4:03 pm

I double checked the key sent in the email, and it is valid. As rt suggested, make sure there are no extra spaces when you copy and paste the key.
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Re: I´m getting key not valid, Clones key is 9 chars long

Postby LoveOldGames » Thu Dec 23, 2010 4:28 pm

That´s strange, I´ve tried to enter the key several times, and I´m pretty certain I´m inserting the key correctly, without any space between the letters.
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Re: I´m getting key not valid, Clones key is 9 chars long

Postby rt » Thu Dec 23, 2010 5:43 pm

Any accidental spaces are more likely to be before or after the letters, not in between them. Sometimes when selecting text to copy Windows will include the trailing space, i've had this problem before when copying passwords.
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Re: I´m getting key not valid, Clones key is 9 chars long

Postby tom » Thu Dec 23, 2010 10:30 pm

We will update the code to trim away whitespace from the entered key to prevent this problem from happening again.
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